Refund policy
14 DAYS FREE RETURN
Within 14 days of receipt, products purchased from us may be returned for any reason, as long as the products are not damaged. We will give you a refund as long as the items have been shipped. Customers have to pay for return shipping.
You should expect to see the refunded amount back to your original payment method within 3 business days.
Apart from returning unwanted items, we also accept full refund (including shipping fee) or exchanges under the following conditions:
- Shipping-related damage;
- Wrong product was delivered;
- Product not received after 60 days
1) Shipping-related damage
In case the product was damaged, please email support@enyukata.com with your order number and a photo of the damaged product. We will respond quickly and send a new item to you.
2) Wrong product was delivered
In case the wrong product was delivered, please email support@enyukata.com with your order number and details about the product. We will respond quickly and send a new item to you or you may choose a refund instead.
3) Product not received after 60 days
If the mail service loses your order, we will give you a refund 60 days after the order is shipped. If you still haven't received your order after 60 days, please email support@enyukata.com with your order number, so we can work out a solution.
Please note that no refund will be given if your order has not arrived in less than 60 days. This is because mail delay does happen, and customs can hold packages for up to 6 weeks. This does not happen often, but it can happen.