Shipping policy
How much is the shipping cost?
Please check the shipping cost at checkout. The cost varies based on location and order value.
What countries can I ship my order to?
We can ship to any country in the world including United States, United Kingdom, Canada and European countries, although shipping carriers and delivery times may vary.
Is there tracking information available for my package?
Packages will be sent by registered air mail via Post Office or FedEx. An online tracking number will be provided.
How long is the shipping time?
Standard Shipping typically takes 10 to 14 business days for delivery to the USA, Europe, and other international destinations, while Speed Post offers faster delivery in 5 to 8 business days. (subject to flight availability and progress of customs clearance and aviation security check, etc.) However, mail delay does happen. Please contact us if you have not received your package within a reasonable time.
What if my address was wrong?
We kindly advise you to exercise utmost caution when inputting your delivery information, as we do not have the capability to modify delivery details or re-dispatch items sent to an incorrect address. However, if the mistake originates from our end, we will promptly address it and arrange for the dispatch of a replacement package without delay.
What if the product is lost in the mail?
If the mail service loses your package, we will ship you a new one at our costs. Please note that no refund will be given if your order has not arrived in less than 45 days. This is because mail delay does happen, and customs can hold packages for up to 6 weeks. This does not happen often, but it can happen.
Customs and import taxes
For customers in the US, UK, Canada and Australia, duties, VAT, and import taxes are typically covered by us.
For customers in the EU and other countries, VAT, customs, and duty fees may be charged by the destination country. These charges are the responsibility of the recipient, and we are unable to estimate them, as customs and tax policies vary widely. Please contact your local customs office for details.
For more questions about the shipping and delivery issues, please contact us at email: support@enyukata.com.